Frequently Asked Questions
We have put together a list of frequently asked questions about our store. If you don't see the answer to a question, let us know. Feel free to e-mail us at firstname.lastname@example.org.
Tell us a little bit about your store. Why should I order from you?
We are a family owned business that takes great pride in selling the best mahogany models available. We have been in business since 2007. Over the years we've satisfied thousands of customers. Pilots, squadrons, fans of airplanes, and businesses of every size trust us to deliver the highest quality models in a timely manner. Most of our business comes from repeat customers and recommendations from our many fans.
What makes your Custom Mahogany Models unique?
All of our custom mahogany models are handmade with absolute precision and delivered in a timely manner. Our models are built to your exact specifications. Unlike other model makers, we include precise details like antennas, engine markings, accurate paint schemes and even windshield wipers to accurately replicate the real aircraft. Once you get an Aim Higher Jets model, you'll wonder why you ever bought a model from anywhere else!
Where are you based?
Our store is online but we are based out of the DFW area in Texas. Our mahogany models are made in the Philippines. All of our custom models are made by Factory Direct Models under an exclusive contract. They are the same company that produces executive models for most of the major aircraft manufacturers. When you call, you'll get a real American on the other end of the line who is knowledgable and can help you make the right decision about the exact model you want. Once you receive your model, we back our products up with a return guarantee that ensures that you can return your model if you are unsatisfied for any reason.
Do you offer discounts for bulk purchases?
Yes! We work with organizations all the time for large quantity orders. Putting together a large order for an organization or a pilot training class can be a real hassle. That's why we make it easy for you. If 5 or more people place an order for any Custom Express or Custom model in a rolling 30 day period, we will refund $25 on each order placed. We also offer significant discounts for orders of 20 or more. E-mail us at email@example.com or call us at 817-945-4500 for more information.
I noticed that some of your custom models are more expensive than other online retailers.
We continuously check our prices to make sure that we offer models that are competitively priced. It is true that you might see a model that is cheaper but you won't find a store that matches our level of attention to detail to ensure that your model looks exactly like the real aircraft. Many other retailers use inferior materials and have poor craftsmanship. They also cut corners with sloppy paint jobs and poor packaging. When you order from us, you'll get an amazing model in a quality box with sufficient packing material to make sure that your model arrives in perfect condition. We also pride ourselves on delivering your model on-time. Our Custom Express models are delivered in just 3 to 4 weeks. Our Custom Models are completed in 8 to 10 weeks. They are express mailed to your door to ensure on-time delivery. You get what you pay for...and we promise that our models are worth every penny.